SMSI is an industry-leading provider of contact center management solutions. SMSI has created an integrated line of software modules that allows historical and current status metrics from a variety of platforms and data sources to be stored long-term, reported on and viewed in a real-time manner.
The SMSI software suite easily integrates with a variety of switch platforms including ALL Avaya, Cisco, Nortel, Rockwell, Siemens and other switches. Our cooperative Partnerships enable us to deliver value-added solutions to our customers.
Managers at all levels require accurate meaningful data from multiple sources within the corporate network. SMSI standardizes the dissimilar data and provides consolidated reporting with roll-ups and drill-downs for ease of use.
SMSI customers enjoy the fact that people and data are finally brought together for improved customer interactions and management.
SMSI utilizes Business Objects BOEXI v.2 (Crystal) for enhanced reporting capabilities. This provides the customer with a great deal of power and flexibility for your reporting needs. All reporting is done via a web browser, which allows easy access, provides high security, and makes the system a truly useful tool for all users.
The SMSI system is delivered as a fully redundant system including real-time database redundancy. Listed below are other features SMSI provides:
- Relational Database Platform - Centralized Server
- Multiple Data Source Compatibility
- Custom Reports & Graphs are Standard
- Centralized Application Launch Point
- Browser Interface
- Open Architecture
- Enhanced Data Associations
- Enhanced Organization and Security for all Applications
- Conditional Reporting Options
- Drill Down Capabilities within Reports
- Hierarchical Reporting at Multiple Levels
- Direct Database Access Available to Customer
- View Historical & Current Status Statistics from Multiple Switches in One Session
- Customizable Screen Layout & Definitions
- Queue & Agent Specific Alarms
- Integration with Corporate Data Warehouse
- High Degree of Reliability
- Easier to Manage Your Environment
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