UNIFY in a call center  

Contact Center Reporting


Natural Language Analytics

Empowering your business decisions - since 1989


Industry experts in understanding of call center metrics coupled with data base management skills, SMSI has developed a suite of contact management solutions that enable contact center managers to generate highly extendable, easy to create and manage historical reports utilizing Natural Language Analytics. Reports that add automation and reliability to a user’s daily tasks. Our suite of call center reporting tools empowers call center managers with the ability to make reliable decisions, based on meaningful analytics, to effectively operate the complexities of today’s call center challenges.

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Hosted ASP or On Premise Options

Flexible options to compliment a company’s IT environment or budget concerns. Both options providing full, secure access via web browser to schedule, generate, and manage advanced reports with easy to use tools to customize individual format. With over 25 years of working with Contact Managers, SMSI has put together multiple templates to start from permitting a user to execute reports without the need to be a data expert.

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