UNIFY in a call center  

SMSI ACD analytics empowering your business decisions

since 1989


An in-depth understanding of call center metrics coupled with data base management skills, SMSI has developed a suite of contact management solutions that enable contact center managers to generate highly extendable, easy to create and manage historical reports. Reports that add automation and reliability to a user’s daily tasks. Our suite of call center reporting tools empowers call center managers with the ability to make reliable decisions, based on meaningful analytics, to effectively operate the complexities of today’s call center challenges.

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SMSI’s hosted model is available for companies that prefer all the capabilities of the reporting products but would like SMSI to manage the system – software, hardware & services. SMSI collects and processes the data from the customer's site(s) as often as needed. Our ASP customers have full access to our application - via their web browser - for reporting, and can schedule and generate a variety of graphs and tables - along with many other functions.

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The Channel Partner program encourages joint participation. Any successful program requires cooperative marketing activities to increase market awareness and the benefit of joint solutions. Working with a company like SMSI – who’s ACD expertise covers the reporting aspect in regards to implementation, training and ongoing support - lets the Partner concentrate on their core business to execute a successful sale.

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